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Domestic Violence (DV) Case Management Supervisor 

  • (3 days in office – Pilsen*) - Travel as needed
  • Hybrid
  • Mon - Fri (9:00 AM to 5:00 PM) - Occasional evening/weekend hours
  • $58,000 - $72,000

Description:

  • The Domestic Violence Case Manager Supervisor provides leadership, oversight, and support to a team of case managers delivering comprehensive services to survivors of domestic violence. This role ensures high-quality, trauma-informed service delivery through staff supervision, program coordination, and compliance monitoring. The supervisor supports staff in conducting assessments, crisis intervention, safety planning, and ongoing case management, while ensuring survivors are effectively connected to internal and external resources to promote stability, safety, and well-being. The role also involves participating in community events, advocacy, and meetings to enhance programming, and assisting with training and capacity building. Additionally, the position collaborates on program development, manages ICDVP certification processes, and may involve evening or weekend work to provide after-hours support.
  • Reports to: Domestic Violence Program Director
  • FSLA Status: Exempt

Key Responsibilities:

  • Hire, onboard, supervise, and support case management staff, including conducting regular supervision, coaching, and performance evaluations.
  • Provide guidance on client assessments, service planning, crisis intervention, and case management practices, including support for high-risk or complex cases.
  • Monitor staff caseloads to ensure equitable distribution of work and timely, effective service delivery.
  • Review case documentation to ensure accuracy, completeness, and compliance with organizational, legal, and funder requirements.
  • Ensure services are delivered using trauma-informed, culturally responsive, and client-centered approaches.
  • Oversee Rapid Rehousing (RRH) services, including ensuring timely housing placements, appropriate service planning, and compliance with program requirements and funding guidelines.
  • Support staff in coordinating housing resources, landlord engagement, and referrals to internal programs and external community resources to ensure continuity of care.
  • Provide guidance on housing stability planning, financial assistance coordination, and addressing barriers to housing for participants.
  • Maintain and update program policies, procedures, tools, and best practices in alignment with industry standards and organizational needs.
  • Lead team meetings, case conferences, and trainings to support staff development and continuous program improvement.
  • Ensure staff have access to and participate in ongoing training opportunities relevant to their roles.
  • Collaborate with the DV Program Director and leadership team to support program operations, address challenges, and implement solutions.
  • Utilize program data and trends to inform service delivery, program development, and reporting to leadership and funders.
  • Prepare and review reports, ensuring timely and accurate submission for internal and external stakeholders.
  • Represent the program in community events, outreach efforts, and partnerships to strengthen relationships and expand services.
  • Support program development, evaluation, and strategic initiatives in collaboration with leadership.
  • Ensure adherence to confidentiality, ethical standards, and organizational policies.
  • Provide backup support for intake, crisis intervention, and program needs as necessary.
  • May occasionally work evenings or weekends to support staff and program operations.
  • Perform additional duties as assigned.

Qualifications & Skills:

  • Bilingual, bicultural (Spanish/English) required.
  • 3+ years of supervisory experience required.
  • Effective interpersonal skills and written communication
  • Demonstrate skills and abilities to advocate for and with survivors of diverse populations.
  • Ability to multi-task in an environment where priorities can change rapidly.
  • Strong management, administrative and organizational skills.
  • Experience with oversight of grants and grant-funded programming.
  • Knowledge of Gender-Based violence and providing culturally relevant services preferred.
  • Exceptional interpersonal and problem-solving skills.

Education & Certifications:

  • Master’s degree in social work, Psychology, Counseling, or a related social services field required; Bachelor’s degree preferred
  • Illinois Certified Domestic Violence 40-Hour Training preferred.
  • Certified Domestic Violence Professional preferred

Physical Requirements & Working Conditions:

  • This position has a hybrid work schedule which includes weekly in office presence.
  • Standard office environment.
  • Must be able to occasionally lift items weighing up to 20 lbs.
  • Travel to other Mujeres office locations.
  • Work evenings and weekends as needed.

Benefits Summary:

Regular full-time employees are eligible for benefits

  • Medical: Multiple PPO and HMO health plans. (employee contribution required).
  • Dental & Vision: Optional plans.
  • Life & Disability Insurance: Employer-paid life insurance, short-term disability, and Employee Assistance Program.
  • Retirement: Optional 403(b) plan.
  • Supplemental Coverage: Optional insurance plans available.
  • Vacation: Based on years of service.
  • Sick Leave: Accrual of 5.83 hours per month for all full-time and part-time employees.
  • Personal Days: 5 paid personal days per year (accrued monthly).
  • Winter Wellness Days: 3 additional paid days between December and March.
  • Summer Hours: Early dismissal (1:00 p.m.) on alternating Fridays from Memorial Day through Labor Day.
  • Paid Holidays: 14 paid holidays including Juneteenth, Indigenous Peoples Day, and Winter holidays.

Ready to Apply?

Ready to join our team? Apply now by submitting your application, including your resume and a cover letter to gbvprograms@mujereslat.org.

Candidates selected for consideration will be contacted for an initial interview, followed by a second interview if applicable. We look forward to receiving your application.

Mujeres Latinas en Acción is an Equal Opportunity Employer. We welcome and encourage applications from individuals of all backgrounds. Employment decisions are made without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ancestry, age, disability, marital status, pregnancy, military status, or any other protected characteristic under applicable law.

If you require a reasonable accommodation to complete the application or interview process, please contact us at mujeres@mujereslat.org. All your information will be kept confidential according to EEO guidelines.

As part of Mujeres pay equity commitment, it’s our policy that upon offering employment, we do not negotiate salary or benefits.

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